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FAQs 26th Edition Postponed to 2021


Due to the global pandemic of COVID-19 and in strict compliance with the indications by the competent authorities, the 26th edition of Super Bock Super Rock has been rescheduled to 2021.


1 • WHAT ARE THE NEW DATES FOR THE 26th SUPER BOCK SUPER ROCK?

The 26th edition of Super Bock Super Rock has been rescheduled to the 15th, 16th and 17th July 2021 and will take place at the same location: Meco beach, Sesimbra - south of Lisbon, Portugal.


2 • IS MY TICKET FOR THE 26th SUPER BOCK SUPER ROCK VALID FOR THE NEW DATES IN 2021?

Yes. All tickets purchased will remain valid for the new dates – 15th, 16th and 17th July 2021.* There is no need to exchange your ticket or get a new one, you just need to present your ticket on arrival to the festival.

*see table at the bottom


3 • WILL THE LINE-UP BE THE SAME FOR THE NEW DATES IN 2021?

We are already working to have the same line-up or an even better one! Visit our website and follow us on social media to keep up to date.


4 • IF I PREFER A DIFFERENT DAY FROM THE EQUIVALENT TO THE 1-DAY TICKET I PURCHASED, CAN I CHANGE IT FOR THE DAY I PREFER?

Yes, you just need to contact the ticketing outlet where you purchased your ticket and ask for the change, subject to the capacity available at the time.


5 • WHAT CAN I DO IF I CANNOT MAKE THE NEW DATES?


Your ticket remains valid for the new dates and can be used by anyone other than its buyer, without the need to exchange or issue new tickets, simply presenting it on arrival at the Festival.


Alternatively, in accordance with the Act n. 19/2020 of 29 May, which bans large summer festivals from taking place in2020, you can request av oucher of equal value to the ticket you purchased, that you will be able to exchange for a new ticket for one of the Música no Coração Festivals in 2021(*), or you can request a refund if you decide not to use the voucher:



· In order to request your voucher you will need to go to the sales outlet where you purchased your ticket before 31st December 2020.We are working with our ticketing partners to be able to tell you the start date for voucher requests.


·       In order to exchange your voucher for a new ticket for a future Festival of your choice, you will need to go to the same sales outlet were the voucher was issued up to 30 days prior to the Festival. The exchange will be subject to availability at the time of exchange.


·       If you choose to request a refund instead and you have not exchanged your voucher for a new ticket, you will need to go to the sales outlet were the voucher was issued. You can do this for a period of 30 days from 1st September.

 

(*) You can use your voucher for the following Música no Coração Festivals:


o   1st Jardins doMarquês – Oeiras Valley (1 - 7 July 2021)

o   12th Sumol Summer Fest (2 and 3 July 2021)

o   26th Super Bock Super Rock (15, 16 and 17 July 2021)

o   24th MEO Sudoeste (3 - 7 August 2021, campsite opens 31 July)

 

If you exchange your voucher for a Festival other than the 26th SuperBock Super Rock, the adjustment will have to be made dueto the price difference, at the time of exchange:


o   If the value of your voucher at the time of the exchange is less than the price of the ticket you are exchanging it for, you will have to pay the difference.


o   If the value of your voucher at the time of the exchange is more than the price of the ticket you are exchanging it for, the difference can be used towards payment of a further ticket for one of the afore-mentioned festivals.


6 • CAN ANYONE OTHER THAN THE TICKET HOLDER USE THE TICKET?  

Yes. You just need to present the ticket on arrival at the festival.


7 • CAN I REQUEST A REFUND?

In accordance with the Act n. 19/2020 of 29 May, which bans large summer festivals from taking place in 2020, you can request a voucher of equal value to the ticket you purchased, that you will be able to exchange for a new ticket for one of the Música no Coração Festivals in 2021 (*), or you can request a refund if you decide not to use the voucher:


· In order to request your voucher you will need to go to the sales outlet where you purchased your ticket from July 1 st until December 31 st 2020.


· In order to exchange your voucher for a new ticket for a future Festival of your choice, you will need to go to the same sales outlet were the voucher was issued up to 30 days prior to the Festival. The exchange will be subject to availability at the time of exchange.


· If you choose to request a refund instead and you have not exchanged your voucher for a new ticket, you will need to go to the sales outlet were the voucher was issued. You can do this for a period of 30 days from 1st September.

 

(*) You can use your voucher fort he following Música no Coração Festivals:


o   1st Jardins doMarquês – Oeiras Valley (1 - 7 July 2021)

o   12th Sumol Summer Fest (2 and 3 July 2021)

o   26th Super Bock Super Rock (15, 16 and 17 July 2021)

o   24th MEO Sudoeste (3 - 7 August 2021, campsite opens 31 July)

 

If you exchange your voucher for a Festival other than the 26th SuperBock Super Rock, the adjustment will have to be made dueto the price difference, at the time of exchange:


o   If the value of your voucher at the time of the exchange is less than the price of the ticket you are exchanging it for, you will have to pay the difference.


o   If the value of your voucher at the time of the exchange is more than the price of the ticket you are exchanging it for, the difference can be used towards payment of a further ticket for one of the afore-mentioned festivals.

 

Even so, your ticket remains valid for the new dates and can be used by anyone other than its buyer, without the need to exchange or issue new tickets, simply presenting it on arrival at the Festival.


8 • I BOUGHT A TICKET INCLUDING ACCOMMODATION FROM FESTICKET. WHAT DO I NEED TO DO?

The same rules apply to your ticket package as the rest of festival tickets. Your package will remain valid for the festival new dates. For details about accommodation and other services contact Festicket with your questions on https://support.festicket.com/hc/en-us

    

9 • I BOUGHT NOMAD POP UP HOTEL GLAMPING. WHAT CAN I DO?

The service you bought will remain valid for next year, plus 20% discount for any additional bookings. The refund will be done according to Nomad’s cancellation policy and the terms and conditions of the purchase. For any questions please contact info@thenomadpopuphotel.com


10 • I WON MY TICKET IN A COMPETITION. IS IT VALID FOR THE NEW DATES?

Yes. Tickets won in competitions or any other promotions will remain valid for the new dates.


11 • ARE TICKETS FOR 2021 ON SALE NOW?

Yes, the tickets for the new dates are already on sale, on the same outlets.


Car Camping

Car Camping allows festival-goers to park their caravan or car by their tent for bigger convenience and comfort. The Car Camping pass is sold separately from the festival access pass. This means, everyone should have their own full festival in addition to the Car Camping pass.

1. Each Car Camping spot is 8x4 meters. Campers may have their car and as many tents they can comfortably fit in that spot (as long as the camping site’s general rules are respected).

2. A maximum of 5 people are allowed in one Camping Car spot (who will all wear a personal and non-transferable wristband for Car Camping access, that will be placed upon entry).

3. For safety reasons, in particular to prevent risk of fire, the Car Camping area is not forested so there is no shadow.

4. The arrival time to enter the Car Camping area will be from July 17 until July 20, from 10:00 to 24:00.

5. To enter the Car Camping area with a car or caravan, campers will have to have purchased the Car Camping pass. All elements of the group camping in this area (5 maximum) must have also purchased a pass for the 3 days of Festival.

6. The tent(s) must be set by the car and people may then circulate freely within the camping site.

7. For safety reasons, cars are not allowed to exit and re-enter the area. From the moment the car enters, it must stay in the same place until the end of the festival. If the camper needs to leave early, he must inform the Staff so that help is provided for a safe exit. The car cannot re-enter the Car Camping area from the moment it exits.

8. For safety reasons, every car in the Car Camping area will be checked upon arrival before entering. All items that are not allowed on the camping site will be retained so that vehicles may enter. The same restrictions will be applied to the remaining campers.

9. After checking the vehicle, a tag with the name, contact and license plate of the car will be handed to the camper. This tag must be placed in a visible location in the car and it must remain there until the end of the festival.

10. If a group has more than one car, they will have to arrive together in order to park and camp in contiguous parking spots. For late arrivals, one can park in the next available Car Camping spot. It is up to the car owners and the group with a Car Camping pass to coordinate themselves in order to get parking spots together if they wish so.

11. Only one car is permitted for each Car Camping spot.

12. The number of spots in the Car Camping area is limited.


Park & Tent

Daily ticket holders may also acquire camping with a parking spot for a 1 night stay at the festival in a designated area. Park and Tent allows festival-goers to park their caravan or car next to their tent for bigger convenience and comfort. The Park & Tent pass is sold separately from the individual festival pass. This means every person is required to have their daily pass in addition to the Park & Tent pass.

The Park & Tent area is a separate reserved area, it does not give access to the general Camping area.

1. Each Park & Tent spot is 8x4 meters. Campers may have their car, as many tents they can comfortably fit in that spot and a maximum of 5 people camping (as long as the camping site’s general rules are respected).

2. For safety reasons, in particular to prevent risk of fire, the Park & Tent area is not forested so there is no shadow.

3. The arrival schedule to enter the Park & Tent area will be:
· July 18 – Check-in starting at 12pm – check out July 19 until 11am
· July 19 – Check-in starting at 12pm – check out July 20 until 11am
· July 20 – Check-in starting at 12pm – check out July 21 until 11am

4. To enter the Park & Tent area with a car or caravan, campers must have acquired the correspondent Park & Tent pass. Every element of the group must have purchased the day’s pass for the festival.

5.In the festival’s ticket office, a tag with the name, contact and license plate of the car will be handed to the camper. Subsequently, the car will be checked. The tag must be placed in a visible location on the car and it must remain there until the end of the festival.

6. The tent(s) must be set by the car and people may then circulate freely within the Park & Tent area.

7. For safety reasons, cars are not allowed to exit and re-enter the area. From the moment the car enters, it must stay in the same place until the end of the festival. If the camper needs to leave early, he must be inform the Staff so that help is provided for a safe exit. The car cannot re-enter the Park & Tent area from the moment it exits.

8. For safety reasons, every car in the Park & Tent area will be checked upon arrival before entering. All items that are not allowed on the camping site will be retained so that vehicles may enter. The same restrictions will be applied to the remaining campers.

9. If a group has more than one car, they will have to arrive together in order to park and camp in contiguous parking spots. For late arrivals, one can park in the next available Park & Tent spot. It is up to the car owners and the group with a Park & Tent pass to coordinate themselves in order to get parking spots together if they wish so.

10. Only one car is permitted for each Park & Tent spot.

11. The number of spots in the Park & Tent area is limited.

Alternative Camping Sites in the Area

In addition to the festival’s camping site – free for the 3-day Full Pass holders – there are also other camping sites in the area:

Parque de Campismo O Repouso
Where: Lagoa de Albufeira, Sesimbra
Site: https://o-repouso.webnode.pt/contacte-nos/
Contacts: 212 684 300/ 210
More information: between Super Bock Super Rock’s venue and Alfarim

Parque de Campismo Camping Fetais
Where: Fetais - Aldeia do Meco
Contacts: 212 682 978
Email: geral@campingfetais.eu
More information: 4 minutes away from Alfarim, 2.4km from the venue

Parque de Campismo CampiMeco
Where: Praia das Bicas - Aldeia do Meco
Contacts: 212 683 374 / 212 683 393
Email: campimeco@campigir.com
Site: www.campigir.com
More information: 7 minutes away from Alfarim, 4.3km from the venue

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