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FAQs 26th Edition Postponed to 2021

Due to the global pandemic of COVID-19 and in strict compliance with the indications by the competent authorities, the 26th edition of Super Bock Super Rock has been rescheduled to 2021.


1 • WHAT ARE THE NEW DATES FOR THE 26th SUPER BOCK SUPER ROCK?

The 26th edition of Super Bock Super Rock has been rescheduled to the 15th, 16th and 17th July 2021 and will take place at the same location: Meco beach, Sesimbra - south of Lisbon, Portugal.


2 • IS MY TICKET FOR THE 26th SUPER BOCK SUPER ROCK VALID FOR THE NEW DATES IN 2021?

Yes. All tickets purchased will remain valid for the new dates – 15th, 16th and 17th July 2021.* There is no need to exchange your ticket or get a new one, you just need to present your ticket on arrival to the festival.

*see table at the bottom


3 • WILL THE LINE-UP BE THE SAME FOR THE NEW DATES IN 2021?

We are already working to have the same line-up or an even better one! Visit our website and follow us on social media to keep up to date.


4 • IF I PREFER A DIFFERENT DAY FROM THE EQUIVALENT TO THE 1-DAY TICKET I PURCHASED, CAN I CHANGE IT FOR THE DAY I PREFER?

Yes, you just need to contact the ticketing outlet where you purchased your ticket and ask for the change, subject to the capacity available at the time.


5 • WHAT CAN I DO IF I CANNOT MAKE THE NEW DATES?


Your ticket remains valid for the new dates and can be used by anyone other than its buyer, without the need to exchange or issue new tickets, simply presenting it on arrival at the Festival.


Alternatively, in accordance with the Act n. 19/2020 of 29 May, which bans large summer festivals from taking place in2020, you can request av oucher of equal value to the ticket you purchased, that you will be able to exchange for a new ticket for one of the Música no Coração Festivals in 2021(*), or you can request a refund if you decide not to use the voucher:



· In order to request your voucher you will need to go to the sales outlet where you purchased your ticket before 31st December 2020.We are working with our ticketing partners to be able to tell you the start date for voucher requests.


· In order to exchange your voucher for a new ticket for a future Festival of your choice, you will need to go to the same sales outlet were the voucher was issued up to 30 days prior to the Festival. The exchange will be subject to availability at the time of exchange.


· If you choose to request a refund instead and you have not exchanged your voucher for a new ticket, you will need to go to the sales outlet were the voucher was issued. You can do this for a period of 30 days from 1st September.

 

(*) You can use your voucher for the following Música no Coração Festivals:


o   1st Jardins doMarquês – Oeiras Valley (1 - 7 July 2021)

o   12th Sumol Summer Fest (2 and 3 July 2021)

o   26th Super Bock Super Rock (15, 16 and 17 July 2021)

o   24th MEO Sudoeste (3 - 7 August 2021, campsite opens 31 July)

 

If you exchange your voucher for a Festival other than the 26th SuperBock Super Rock, the adjustment will have to be made dueto the price difference, at the time of exchange:


o   If the value of your voucher at the time of the exchange is less than the price of the ticket you are exchanging it for, you will have to pay the difference.


o   If the value of your voucher at the time of the exchange is more than the price of the ticket you are exchanging it for, the difference can be used towards payment of a further ticket for one of the afore-mentioned festivals.


6 • CAN ANYONE OTHER THAN THE TICKET HOLDER USE THE TICKET?  

Yes. You just need to present the ticket on arrival at the festival.


7 • CAN I REQUEST A REFUND?

In accordance with the Act n. 19/2020 of 29 May, which bans large summer festivals from taking place in 2020, you can request a voucher of equal value to the ticket you purchased, that you will be able to exchange for a new ticket for one of the Música no Coração Festivals in 2021 (*), or you can request a refund if you decide not to use the voucher:


· In order to request your voucher you will need to go to the sales outlet where you purchased your ticket from July 1 st until December 31 st 2020.


· In order to exchange your voucher for a new ticket for a future Festival of your choice, you will need to go to the same sales outlet were the voucher was issued up to 30 days prior to the Festival. The exchange will be subject to availability at the time of exchange.


· If you choose to request a refund instead and you have not exchanged your voucher for a new ticket, you will need to go to the sales outlet were the voucher was issued. You can do this for a period of 30 days from 1st September.

 

(*) You can use your voucher fort he following Música no Coração Festivals:


o   1st Jardins doMarquês – Oeiras Valley (1 - 7 July 2021)

o   12th Sumol Summer Fest (2 and 3 July 2021)

o   26th Super Bock Super Rock (15, 16 and 17 July 2021)

o   24th MEO Sudoeste (3 - 7 August 2021, campsite opens 31 July)

 

If you exchange your voucher for a Festival other than the 26th SuperBock Super Rock, the adjustment will have to be made dueto the price difference, at the time of exchange:


o   If the value of your voucher at the time of the exchange is less than the price of the ticket you are exchanging it for, you will have to pay the difference.


o   If the value of your voucher at the time of the exchange is more than the price of the ticket you are exchanging it for, the difference can be used towards payment of a further ticket for one of the afore-mentioned festivals.

 

Even so, your ticket remains valid for the new dates and can be used by anyone other than its buyer, without the need to exchange or issue new tickets, simply presenting it on arrival at the Festival.


8 • I BOUGHT A TICKET INCLUDING ACCOMMODATION FROM FESTICKET. WHAT DO I NEED TO DO?

The same rules apply to your ticket package as the rest of festival tickets. Your package will remain valid for the festival new dates. For details about accommodation and other services contact Festicket with your questions on https://support.festicket.com/hc/en-us

    

9 • I BOUGHT NOMAD POP UP HOTEL GLAMPING. WHAT CAN I DO?

The service you bought will remain valid for next year, plus 20% discount for any additional bookings. The refund will be done according to Nomad’s cancellation policy and the terms and conditions of the purchase. For any questions please contact info@thenomadpopuphotel.com


10 • I WON MY TICKET IN A COMPETITION. IS IT VALID FOR THE NEW DATES?

Yes. Tickets won in competitions or any other promotions will remain valid for the new dates.


11 • ARE TICKETS FOR 2021 ON SALE NOW?

Yes, the tickets for the new dates are already on sale, on the same outlets.


Ticket / original 2020 dates

Equivalent tickets / New 2021 dates

Standard pass

Exclusive pass

Total Exclusive pass

1-day ticket july 16

1-day ticket july 17

1-day ticket july 18

Car Camping

Park & Tent

Standard pass

Exclusive pass

Total Exclusive pass

1-day ticket july 15

1-day ticket july 16

1-day ticket july 17

Car Camping

Park & Tent

Ticket / original 2020 dates

Standard pass

Exclusive pass

Total Exclusive pass

1-day ticket july 16

1-day ticket july 17

1-day ticket july 18

Car Camping

Park & Tent

Equivalent tickets / New 2021 dates

Standard pass

Exclusive pass

Total Exclusive pass

1-day ticket july 15

1-day ticket july 16

1-day ticket july 17

Car Camping

Park & Tent

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